Orders & shipping
How long does shipping take?
Orders are processed within 1–2 business days, and most US orders arrive within 4–7 business days of purchase. Every product page shows an estimated arrival window before you buy.
How much is shipping?
Standard shipping is free on US orders of $75 or more. Orders under $75 ship for a flat $9.95.
How do I track my order?
You'll get an email with a tracking number as soon as your order ships. You can also enter it on our Track Your Order page.
Can I change or cancel my order?
Yes, if you contact us within 12 hours of placing it. After that, your order may already be on its way — but you can still return it within 30 days.
Why did my order arrive in more than one package?
Orders with several items can arrive in separate packages on different days. You'll receive tracking for each package, and there's never an extra charge.
Do you ship outside the US?
Not yet. We currently ship to addresses within the United States, including APO/FPO/DPO addresses where the carrier allows.
Returns & warranty
What is your return policy?
You have 30 days from delivery to return unused items in original condition. See Returns & Refunds for the details.
My light arrived damaged or stopped working. What now?
Contact us with your order number and a photo or short video of the problem. If it arrived damaged or defective, we'll send a free replacement or refund you. After 30 days, every light is covered by our 1-Year Limited Warranty against defects in materials and workmanship.
How long do refunds take?
We issue approved refunds within 5 business days of receiving your return. Your bank may take another 3–10 business days to post it.
Products & charging
Do the lights come charged?
They ship partially charged for safety. Give them a full charge before first use — the indicator light shows when charging is complete.
Do I need a special charger?
No. Each rechargeable light includes a USB charging cable. Use any USB wall adapter, car port, laptop or power bank.
What does IPX4 mean?
IPX4 means the light resists splashing water from any direction — rain, snow and spills are fine. It is not designed to be submerged.
Are the lumen numbers real?
Where we list lumens, they are manufacturer ratings measured under ideal conditions. Real-world brightness depends on battery level and mode. That's why we also describe beam width, runtime and the jobs each light is best at.
Can I fly with these lights?
Lights with small built-in lithium batteries are generally allowed in carry-on bags. Tools with blades, like the Sentinel's seatbelt cutter, should go in checked luggage. Always check your airline's rules.
Payment & security
Which payment methods do you accept?
All major credit and debit cards, PayPal and the express checkout options shown at checkout (such as Shop Pay, Apple Pay and Google Pay, where available).
Is checkout secure?
Yes. Checkout is fully encrypted and payments are handled by PCI-DSS compliant payment providers. We never see or store your full card number.
Contact
How do I reach you?
Email support@wardenlights.com or use our Contact page. A real person replies within one business day, Monday to Friday.