Returns & Refunds

30 days to return. A replacement or refund if anything arrives damaged or defective. A 1-year limited warranty on every light.

Last updated: September 30, 2026

1. 30-day returns

You may return most items within 30 days of delivery for a refund to your original payment method, as long as:

the item is unused and in its original condition;
it is returned with all included accessories, cables and packaging;
you have your order number or other proof of purchase.

How to start a return: contact us at support@wardenlights.com or through our Contact page with your order number and the reason for the return. We reply within one business day with a return authorization and instructions. Returns sent without a return authorization cannot be accepted.

For change-of-mind returns, you are responsible for return shipping costs. We recommend a trackable shipping service; we cannot be responsible for returns lost in transit without tracking.

2. Damaged, defective or incorrect items

If your order arrives damaged, defective, or is not what you ordered, contact us within 30 days of delivery with your order number and a photo or short video that shows the issue. Once confirmed, we will send a free replacement or issue a full refund, including shipping. If we need the item back, we provide a prepaid return label.

3. Items we cannot accept

Items that have been used, damaged through misuse or accident, or modified.
Items returned without all original parts and packaging.
Items returned more than 30 days after delivery (see our 1-Year Limited Warranty for defects after that).
Gift cards.

4. Refunds

When your return arrives, we inspect it and email you to confirm. Approved refunds are issued to your original payment method within 5 business days; your bank or card issuer may take an additional 3–10 business days to post it.

Original shipping charges are non-refundable, except when the return is due to our error or a defect.
Items returned incomplete, used or damaged may receive a partial refund.

5. Exchanges

The fastest way to get a different model or color is to return the item you have and place a new order. Defective items are replaced free of charge as described above.

6. Order changes and cancellations

Need to change or cancel an order? Contact us within 12 hours of placing it. Once an order has shipped it can no longer be changed or cancelled, but it can be returned under this policy.

7. Late or missing refunds

If you have not received an approved refund after 10 business days, please check with your bank or card issuer first, then contact us and we will help.

8. Packages marked as delivered

If tracking shows your package as delivered but you cannot find it, please check around your property and with neighbors, and allow up to 48 hours, as carriers sometimes mark packages delivered early. Then contact us within 14 days of the delivery date. We will open an investigation with the carrier and, where the carrier confirms a loss, send a replacement or issue a refund.

9. 1-Year Limited Warranty

After the 30-day return window, every Warden light remains covered by our 1-Year Limited Warranty against defects in materials and workmanship. See the warranty terms for details.

10. Before opening a payment dispute

Please contact us first. Most issues are resolved within one business day, and opening a chargeback or payment dispute before contacting us can delay your refund or replacement.